| Trade name |
K's Office Co., Ltd.
(Qualified invoice issuing business number: T4010401175031) |
| Representative name
|
Takako Terui |
| contact address
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We only accept inquiries via the contact form.
For inquiries, please contact [ info@elegancia.co.jp ]. *We do not accept inquiries via phone. |
| Product price and expected shipping date
|
Displayed on each product page on our website |
| Required amount other than the product
|
[Domestic shipping fees in Japan]
・Shipping fee is 1,000 yen (tax included) nationwide |
| Returns and Defective Products
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- We will respond promptly only if we determine that we are responsible. We will cover the costs involved.
- In the case of a refund, we will only refund the product price after confirming the return of the defective product.
Please note that under no circumstances will we be able to accept any amounts or guarantees that exceed the price of the products you have ordered.
- We cannot accept returns, exchanges, or changes due to customer convenience. In the unlikely event that a printing accident, delivery delay, unforeseen accident, or trouble due to Internet communication conditions occurs due to our circumstances, we will not be responsible for any payments other than the product price.
- If you receive a product that you believe to be defective, please contact us within 7 days of receiving the product. Products that have been delivered more than 7 days ago will not be eligible for return or exchange. In addition, please note that if the following applies, the product will not be eligible for return even if it is due to our negligence.
- If you do not contact us or apply within the 7th day, counting the day the product arrives as the 1st day,
- If you do not return the product by the seventh day, counting the day we inform you of the return,
- Has been used, altered, washed or cleaned
- Product tags and labels are separated
- The condition of the product (including but not limited to the box and product accessories) at the time of return is damaged, missing, or has aged compared to the time of application.
- The product has an odor
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| cancel
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- We cannot accept returns, exchanges or cancellations except for defective products.
- Customer errors, duplicate purchases, etc. are also considered to be customer reasons. Please make sure there are no mistakes in your order before making a purchase.
- As a general rule, we cannot accept cancellations, changes, exchanges, or returns for duplicate purchases that were made due to a customer's own determination that the order was not placed.
If you are unsure whether your order has been placed, please do not try to determine the reason yourself, but be sure to contact the store.
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| Payment Method
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- Credit card (Visa/Mastercard/American Express/JCB/Discover)
- Google Pay
- Apple Pay
- PayPal
- Amazon Pay
*This site uses a safe and secure payment system in which personal information necessary for payment is strictly managed.
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