FAQ
about the order
The exact cause depends on your device's connection environment.
It is difficult to provide guidance.
We have received many visitors, so please feel free to use the site in the same way as other customers.
If you add items to your cart at the same time, the items you want may not be available at checkout.
This may not be possible.
It may be difficult to connect after 10 p.m.
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If the error persists, please turn off your device and
Could you please access the site again from the top?
TOP PAGE＞ HERE
It is difficult to provide guidance.
We have received many visitors, so please feel free to use the site in the same way as other customers.
If you add items to your cart at the same time, the items you want may not be available at checkout.
This may not be possible.
It may be difficult to connect after 10 p.m.
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If the error persists, please turn off your device and
Could you please access the site again from the top?
TOP PAGE＞ HERE
If you do not receive an email, it may be due to one of the following three reasons.
If your registered email address is incorrect
Please check your email address from "Confirm/Change Registration Details" on MY PAGE.
please.
MY PAGE＞ HERE
If you are not receiving emails
If you have security settings such as spam filters set, you may not receive the email.
Please add us to your receiving list.
Thank you.
・If the order is not completed successfully
During payment, you can go back using the back button on your browser, close the site, or move to another page.
If you move the item, the payment will not be completed and your order will not be confirmed.
Please be aware that
If your order has not been confirmed, the order completion email will not be sent.
In your order history, it will show "XX payment error" and will be automatically deleted after 1-2 hours.
The order will be canceled.
Please note that if you change your email address or change your email reception settings after placing your order,
Even if you do so, we will not resend the order completion email.
Please check the status of your order from "Order History" on MY PAGE.
If your registered email address is incorrect
Please check your email address from "Confirm/Change Registration Details" on MY PAGE.
please.
MY PAGE＞ HERE
If you are not receiving emails
If you have security settings such as spam filters set, you may not receive the email.
Please add us to your receiving list.
Thank you.
・If the order is not completed successfully
During payment, you can go back using the back button on your browser, close the site, or move to another page.
If you move the item, the payment will not be completed and your order will not be confirmed.
Please be aware that
If your order has not been confirmed, the order completion email will not be sent.
In your order history, it will show "XX payment error" and will be automatically deleted after 1-2 hours.
The order will be canceled.
Please note that if you change your email address or change your email reception settings after placing your order,
Even if you do so, we will not resend the order completion email.
Please check the status of your order from "Order History" on MY PAGE.
.Credit card (Visa/Mastercard/American
Express/JCB/Discover), Google Pay, Apple Pay, PayPal, Amazon Pay
If there is an error with your credit card payment,
In this case, the credit card information you entered will be
We are unable to confirm this here.
Express/JCB/Discover), Google Pay, Apple Pay, PayPal, Amazon Pay
If there is an error with your credit card payment,
In this case, the credit card information you entered will be
We are unable to confirm this here.
About Shipping
Orders placed by 4pm on weekdays and 3pm on Saturdays, Sundays and holidays will be shipped on the same day. (Reservations
If you order a product, it will be shipped as soon as it arrives.
Prices vary depending on your area, so please see below for more information.
[Kanto, Kansai, Chuetsu, Tohoku regions] 1-2 days
[Hokkaido, Chugoku, Shikoku, and Kyushu regions] 2 to 3 days
[Okinawa and other remote islands] 2 to 4 days
If you order a product, it will be shipped as soon as it arrives.
Prices vary depending on your area, so please see below for more information.
[Kanto, Kansai, Chuetsu, Tohoku regions] 1-2 days
[Hokkaido, Chugoku, Shikoku, and Kyushu regions] 2 to 3 days
[Okinawa and other remote islands] 2 to 4 days
Items will be shipped as soon as they arrive from the estimated shipping date listed on the website.
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＜Notes＞
・Delays may occur due to traffic conditions or weather at the time of delivery.
Masu.
・We cannot accommodate requests to postpone shipping.
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＜Notes＞
・Delays may occur due to traffic conditions or weather at the time of delivery.
Masu.
・We cannot accommodate requests to postpone shipping.
・The products you order will be shipped by Sagawa Express.
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[Domestic shipping charges in Japan]
・Shipping costs are 1,000 yen (tax included) nationwide
・Shipping costs are 1,000 yen (tax included) nationwide
・As a general rule, we cannot reship ordered items that have been returned.
In addition, if you return the item or refuse to receive it due to a long absence, we will charge you the shipping fee.
We apologize for any inconvenience this may cause, but we ask for your understanding.
In addition, if you return the item or refuse to receive it due to a long absence, we will charge you the shipping fee.
We apologize for any inconvenience this may cause, but we ask for your understanding.
Returns, Exchanges and Refunds
If the return is due to our error, the item must not meet the returnable conditions.
Only in cases where the product is defective, we will offer a "return or refund" policy so that there is no financial burden on the customer.
The customer was given the option to either "exchange the product for the same item or exchange it for a replacement item."
For items that are not eligible for replacement, we will not accept returns of defective items.
Please note that we will provide a refund.
・If you receive a product different from the one you ordered
- The contents of the product description and the actual condition of the product are significantly different
If there is
・If a significant defect is found in the product
In addition, you must return the product within one day of receiving the return notification from us.
Please respond by the 7th day.
If you do not return it within this time, we may have to end your request.
Please be aware that there may be some inconvenience.
Only in cases where the product is defective, we will offer a "return or refund" policy so that there is no financial burden on the customer.
The customer was given the option to either "exchange the product for the same item or exchange it for a replacement item."
For items that are not eligible for replacement, we will not accept returns of defective items.
Please note that we will provide a refund.
・If you receive a product different from the one you ordered
- The contents of the product description and the actual condition of the product are significantly different
If there is
・If a significant defect is found in the product
In addition, you must return the product within one day of receiving the return notification from us.
Please respond by the 7th day.
If you do not return it within this time, we may have to end your request.
Please be aware that there may be some inconvenience.
We cannot accept returns or exchanges due to customer convenience. For details, please refer to
Please see the Commercial Transactions Act.
Click here for the Specified Commercial Transactions Act here
Please see the Commercial Transactions Act.
Click here for the Specified Commercial Transactions Act here
When a refund is due to you, the method of refund will depend on whether the cause of the refund was our negligence.
Regardless of the reason, the refund will be made through the payment service you use.
For security reasons, we cannot refund funds to your account.
Please understand that this is not possible.
* Regarding refunds, we have accepted returning defective products.
Thank you.
*The refund method and timing will vary depending on the payment information you use.
For inquiries regarding refunds that have been completed, please contact the respective payment company.
Thank you.
*Even for the same product, individual differences may occur during the production process.
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Please be aware of this in advance and refer to it for reference.
Regardless of the reason, the refund will be made through the payment service you use.
For security reasons, we cannot refund funds to your account.
Please understand that this is not possible.
* Regarding refunds, we have accepted returning defective products.
Thank you.
*The refund method and timing will vary depending on the payment information you use.
For inquiries regarding refunds that have been completed, please contact the respective payment company.
Thank you.
*Even for the same product, individual differences may occur during the production process.
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Please be aware of this in advance and refer to it for reference.
Security
In order to ensure that our customers can use this site with peace of mind, we will strictly handle any personal information entrusted to us by our customers in accordance with the "Personal Information Protection Policy" established by our operating company, K's Office Co., Ltd. Privacy Policy is here